Bitrix24 Single Contact Centre: Comprehensive Approach to Customers

Customers expect fast and quality service through a communication channel that is convenient for them. Bitrix24 Contact Centreunites all communication channels in one interface, allowing to efficiently process requests and improve the level of service.

Communication channels in Bitrix24 contact centre

• Telephony: Integrate telephony, record calls and analyse agent performance.
• Email: Manage incoming and outgoing emails directly from CRM.
• Messengers and chats: Handle messages from WhatsApp, Viber, Telegram and other popular applications.
• Social Media: Engage with customers on Facebook, Instagram and other social networks.
• Online chat on the site: Chat with your website visitors in real time.

Advantages of Bitrix24 Contact Centre

• Unified history of interactions: All information about the customer and their interactions is available in one place.
• Quick response: Instant notifications of new messages and calls.
• Automate routine tasks: Customise bots and response templates to speed up query processing.