Wazzup: Messenger Integration for Business - Your Path to More Effective Sales and Support
Messengers have become an integral part of communications in both everyday life and business. Customers increasingly prefer to communicate with companies via messengers such as WhatsApp, Telegram and Viber, making them essential tools for sales and customer support. But how to organize all communication channels in one place so as not to lose requests and respond promptly to customers? The answer is simple – Wazzup.
Wazzup — is an innovative solution that allows you to integrate popular messengers into your CRM system, combining all communication channels in one window. In this article, we will tell you how Wazzup helps businesses automate work with messengers, improve communication efficiency and increase sales.
What is Wazzup and how does it work?
Wazzup is a service that integrates messengers such as WhatsApp, Telegram, Viber, Instagram Direct and others into CRM systems such as Bitrix24. This allows you to correspond with clients via messengers directly in the CRM, saving the history of communication and managing requests centrally.
How does this work:
All messages in one window
You no longer need to switch between different applications to communicate with clients. Wazzup collects all messages from messengers in one CRM system window.
Automatically save interaction history
All correspondence with clients is saved in the CRM, which makes it easy to track the history of interactions and return to important moments of communication.
Bulk mailings and notifications
Wazzup allows you to send bulk messages to your customers via messengers, informing them about new products, promotions and special offers.
Why is messenger integration important for business?
Messengers have become a key communication channel, and companies that do not use them in business processes are missing out on a significant portion of customers. Here are some reasons why integrating messengers with Wazzup is important for your business:
Convenience and speed
Messengers allow customers to contact businesses more quickly and conveniently, ask questions and receive prompt responses.
Increasing the level of trust
Personal communication via messengers makes interactions with customers more human and personalized, which helps build trust.
Availability 24/7
Messengers allow you to receive messages at any time of the day, which is important for customers who want help or an answer outside of standard business hours.
Saving time and resources
Maintaining all correspondence through CRM allows managers to work faster and more efficiently, without losing requests and always knowing at what stage the interaction with the client is.
Consultation
Similar services
Bitrix 24
This is not just a CRM system, it is a comprehensive business solution that includes tools for managing sales, projects, marketing, customer support and teamwork. A powerful CRM system and business management platform that helps companies effectively automate their processes.
Telfin
A virtual telephony provider that allows businesses to use the Internet to make and receive calls, significantly reducing costs and simplifying operations. Unlike a traditional telephone system, virtual telephony operates over the Internet (VoIP), making it more flexible and accessible.
Kontur
A set of business solutions that includes tools for automating accounting, electronic document management, and reporting to government agencies. It allows businesses to reduce the burden on accounting, speed up document and report processing, and ensure compliance with all legal requirements.
How does Wazzup help automate your work with messengers?
Automation is the key to success in modern business. With Wazzup, you can automate a significant part of routine tasks related to communications and focus on more important aspects of work.
- Automatic message routing: Wazzup distributes messages between managers based on workload or previous contacts with the client. This helps to avoid delays and respond to requests faster.
- Automatic notifications and triggers: You can set up automatic notifications for managers so that they do not forget to respond to clients on time. This is especially useful when working with a large number of requests.
- Bulk mailings: Using Wazzup, you can set up messaging via messengers for all clients or individual segments, informing them about news, promotions and special offers.
- Message templates: For typical questions and answers, you can create ready-made templates, which will significantly speed up response time and increase the efficiency of working with clients.
Wazzup and Bitrix24: Integration for full control over sales
One of the most powerful features of Wazzup is its integration with CRM systems such as Bitrix24. This provides full control over sales processes and customer support in one place.
- Unified history of interactions: All correspondence, calls and interactions with clients via messengers are saved in the CRM, which allows managers to always be aware of all the details of communication.
- Lead and Deal Management: Wazzup helps you track the status of each lead or deal by automatically updating the information in your CRM. This makes it easy to manage your sales funnels and avoid losing potential customers.
- Reports and analytics: Integration with Bitrix24 allows you to receive detailed reports on working with clients via messengers, analyze the effectiveness of communications and adjust the interaction strategy.
Benefits of Using Wazzup for Business
Using Wazzup to integrate messengers into your business brings many benefits:
- Increase sales: Personalized communication with customers via messengers helps improve service quality and increase conversion. Thanks to a quick and convenient response, customers are more likely to make a purchase.
- Increased customer loyalty: The ability to communicate with businesses via instant messengers makes interactions more convenient for customers, which increases their loyalty.
- Optimize processes: With Wazzup automation, you can optimize your work with clients and save time on routine tasks.
- A single system for all communications: You no longer lose requests from clients, as all messages are processed in the CRM and are always available to managers.
How to start using Wazzup in your business?
Getting started with Wazzup is easy:
- Leave a request for connection on the Wazzup website.
- Integrate messengers with your CRM system, such as Bitrix24, or another platform you use.
- Set up automation and message templates to optimize your customer service.
- Start working effectively with clients via messengers and increase sales thanks to fast and personalized communication.
Wazzup is the perfect solution for businesses looking to improve customer communications and increase sales. Integrating popular messengers into your CRM allows you to always stay in touch with your customers, optimize processes, and improve service quality. Whether you work in sales or customer support, Wazzup will be your best assistant in organizing effective communication with customers via messengers.
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Connection licenses
Tariffs and prices for Wazzup services
Start
- Integration with CRM
- 100 dialogues per month
- You can't write first
Pro
- Integration with CRM
- Up to 500 dialogues per month
- You can write first
Max
- Integration with CRM
- Dialogues without limits
- You can write first
Start
- Integration with CRM
- 100 dialogues per month
- You can't write first
Pro
- Integration with CRM
- Up to 500 dialogues per month
- You can write first
Max
- Integration with CRM
- Dialogues without limits
- You can write first
Start
- Integration with CRM
- 100 dialogues per month
- You can't write first
Pro
- Integration with CRM
- Up to 500 dialogues per month
- You can write first
Max
- Integration with CRM
- Dialogues without limits
- You can write first
