Wazzup: Integrating messengers for business is your path to more effective sales and support. Messengers have become an integral part of communications in both everyday life and business. Customers increasingly prefer to communicate with companies via messengers such as WhatsApp, Telegram and Viber, making them essential tools for sales and customer support. But how to organise all communication channels in one place to stay on top of enquiries and respond to customers promptly? The answer is simple – Wazzup.

Wazzup — is an innovative solution that allows you to integrate popular messengers into your CRM system, combining all communication channels in one window. In this article, we will tell you how Wazzup helps businesses automate work with messengers, improve communication efficiency and increase sales.

What is Wazzup and how does it work?

Wazzup is a service that integrates messengers such as WhatsApp, Telegram, Viber, Instagram Direct and others into CRM systems such as Bitrix24. This allows you to correspond with clients via messengers directly in the CRM, saving the history of communication and managing requests centrally.

How does this work:

• All messages in one windowYou no longer need to switch between different applications to communicate with your customers. Wazzup collects all messages from messengers in one CRM system window.
• Automatic saving of interaction history : All customer correspondence is stored in CRM, This makes it easy to track the history of interactions and return to important moments of communication.
• Mass mailings and notifications: Wazzup allows you to send mass messages to customers via messengers, informing them about new products, promotions and special offers.

Why is messenger integration important for business?

Messengers have become a key communication channel, and companies that do not use them in business processes are missing out on a significant portion of customers. Here are some reasons why integrating messengers with Wazzup is important for your business:

• Convenience and speedMessengers make it faster and more convenient for customers to contact businesses, ask questions and receive prompt answers.
• Increasing trust: Face-to-face communication via messengers makes interactions with customers more human and personalised, which builds trust.
• 24/7 availability.: Messengers allow you to receive messages at any time of the day or night, which is important for customers, who want help or answers outside of standard business hours.
• Экономия времени и ресурсов: Ведение всей переписки через CRM позволяет менеджерам работать быстрее и эффективнее, не теряя запросы и всегда зная, на каком этапе находится взаимодействие с клиентом.

How does Wazzup help automate your work with messengers?

Automation is the key to success in modern business. With Wazzup, you can automate a significant part of routine tasks related to communications and focus on more important aspects of work.

• Automatic message routing: Wazzup distributes messages between managers based on workload or previous contacts with the client. This helps to avoid delays and respond to requests faster.
• Automatic notifications and triggers: You can set up automatic notifications for managers so that they do not forget to respond to clients on time. This is especially useful when working with a large number of requests.
• Bulk mailings: Using Wazzup, you can set up messaging via messengers for all clients or individual segments, informing them about news, promotions and special offers.
• Message templates: For typical questions and answers, you can create ready-made templates, which will significantly speed up response time and increase the efficiency of working with clients.

Wazzup and Bitrix24: Integration for full control over sales

One of the most powerful features of Wazzup is its integration with CRM systems such as Bitrix24. This provides full control over sales processes and customer support in one place.

• Unified history of interactions: All correspondence, calls and interactions with clients via messengers are saved in the CRM, which allows managers to always be aware of all the details of communication.
• Lead and Deal Management: Wazzup helps you track the status of each lead or deal by automatically updating the information in your CRM. This makes it easy to manage your sales funnels and avoid losing potential customers.
• Reports and analytics: Integration with Bitrix24 allows you to receive detailed reports on working with clients via messengers, analyze the effectiveness of communications and adjust the interaction strategy.

Benefits of Using Wazzup for Business

Using Wazzup to integrate messengers into your business brings many benefits:

• Increase sales: Personalized communication with customers via messengers helps improve service quality and increase conversion. Thanks to a quick and convenient response, customers are more likely to make a purchase.
• Increased customer loyalty: The ability to communicate with businesses via instant messengers makes interactions more convenient for customers, which increases their loyalty.
• Optimize processes: With Wazzup automation, you can optimize your work with clients and save time on routine tasks.
• A single system for all communications: You no longer lose requests from clients, as all messages are processed in the CRM and are always available to managers.

How to start using Wazzup in your business?

Getting started with Wazzup is easy:

1. Leave a request for connection on the Wazzup website.
2. Integrate messengers with your CRM system, such as Bitrix24, or another platform you use.
3. Set up automation and message templates to optimize your customer service.
4. Start working effectively with clients via messengers and increase sales thanks to fast and personalized communication.

Conclusion

Wazzup is the perfect solution for businesses looking to improve customer communication and increase sales. The integration of popular messengers into CRM allows you to always be in touch with your customers, optimise processes and improve service quality. Whether you work in sales or customer support, Wazzup will be your best assistant in organising effective communication with customers via messengers.